🚀 Launch Offer: 50% OFF all hosting plans — Use code VIDOKY50 at checkout Claim Now →
Help Center

How Can We Help You?

Browse our knowledge base, check server status, or open a support ticket. Our team is available 24/7 to assist you.

📚

Knowledge Base

Step-by-step guides and tutorials covering hosting, domains, WordPress, email, and more.

Browse Articles →
🎫

Submit a Ticket

Open a support ticket for technical issues. Our team responds within 2 hours on average.

Open Ticket →
💬

Live Chat

Get instant help from our support team via live chat. Available around the clock, every day.

Start Chat →
🟢

Server Status

Check the live status of our hosting infrastructure, uptime history, and any ongoing incidents.

View Status →

Quick Answers

How do I reset my cPanel password? +

Log in to your Vidoky client area, navigate to "My Services", select your hosting package, and click "Reset cPanel Password". You can also contact support for assistance.

How do I point my domain to my hosting? +

Update your domain's nameservers to the ones provided in your hosting welcome email. Changes typically propagate within 24–48 hours globally.

How do I install WordPress? +

Log into cPanel, find the "Softaculous Apps Installer", click WordPress, and follow the setup wizard. It takes less than 5 minutes to get WordPress live.

Can I restore a backup? +

Yes! Log into cPanel and use the Backup Wizard to restore files or databases from any of your daily backup points. Enterprise plans have hourly backups.